Terms & conditions…

We want you to enjoy every minute you spend at nailista. So, our terms & conditions are designed to help you make the absolute most of your manicure, pedicure and brow treatments…


Please be sure to arrive on time for your treatment. We want you to be able to enjoy the full nailista experience and therefore include a few minutes in your treatment time to choose your nail colour.

If this is your first visit, please arrive a few minutes early to allow time to complete your registration details.

If you are going to be late, please let us know as soon as possible so we can do our best to ensure your treatment won’t have to be cut short.


If disaster strikes and you need to cancel your appointment, please give as much notice as possible (at least 24-hours) and we will be happy to re-book for when you can next make it in.

Multiple Treatments

If the value of your treatments is over £60, we will ask you for a 50% non-refundable deposit to secure your booking.

Group Bookings

We welcome group bookings – whether that’s two of you or twenty-two (depending on which salon you choose!). To confirm your group booking and guarantee seats together there is a 50% non-refundable deposit on booking.

Please note online booking discount can not be used for group bookings.

When you book an event at nailista, we’ll send you a copy of our Ts&Cs for Events and Group Bookings – (if you need an extra copy, just click on the link!)

Private Hire

For private hire of our nail bars we require a 50% non-refundable deposit on confirmation of booking, with a further non-refundable 25% to be paid two weeks prior to the event and the remaining 25% to be paid on the day of the event.

Special Offers & Discounts

Our special offers and discounts are all stand alone – it means they can not be used in conjunction with any other offer, discount, or gift card. Not even if you ask really, really nicely!

Where a multiple treatment offer is advertised, the offer refers to the lowest value treatment and all treatments are to be taken by one person in one appointment for the length of the offer.

Any mani/pedi combi offers running are to be taken by one person in one appointment for the length of the offer.

We reserve the right to withdraw any offers or discounts at any time.

Half Term Offer

Half price file & polish. This offer applies to one child under the age of 16 when accompanied by one full paying adult. The full paying adult can book any manicure for the child to receive a half price file and polish. This offer applies during half term only.


Redemption of courses is for that treatment only and cannot be used for other treatments including those of equivalent value.

Only one treatment can be redeemed on one day by the purchaser of the course.

Gift Vouchers

Gift vouchers can be purchased by phone or from one of our nail bars and are valid for 3-months from the date of purchase. You can either choose a sum of money or a specific treatment or package to assign to the voucher.

If you order by phone, we aim to send out all Gift Vouchers within three working days of your purchase.

Standard postage charge is £2 and vouchers are sent First Class Royal Mail unless you request an alternative delivery method when you order – any additional delivery costs will be notified to you.


We may occasionally send you emails with details of special offers, treatments or services. We won’t bombard you – and you can unsubscribe and resubscribe at any time.